Limited Lifetime Warranty
Thank you for choosing Creative Furniture product. We express our confidence in our products by advising you of our Limited Lifetime Warranty. Please read the terms of coverage carefully.
FRAMES - LIMITED LIFETIME WARRANTY
Creative Furniture offers Limited Lifetime Warranty on all of its Frames. Creative Furniture frames will not twist, warp or crack, because we only use kiln-dried solid and laminated hardwoods. Structure is secured by corner blocks in all stress areas. Upholstered in the original fabric under normal household use and conditioning, is warranted to the original residential purchaser against defects in materials and workmanship for the lifetime of the product.
SUSPENSION – 3 YEAR LIMITED WARRANTY
Creative Furniture warrants to customers that the suspension on all of Creative Furniture product is free from defective material and workmanship for the period of three (3) Years from the purchase of the product by the original residential purchaser under normal household use and conditioning.
RECLINING MOTION MECHANISMS – 1 YEAR LIMITED WARRANTY
Creative Furniture offers its customers one (1) Year Limited Warranty on all of reclining motion mechanisms. Incliner, swivel, and glider mechanisms will be free from defective materials and workmanship for a period of one (1) year from the date of purchase under normal household usage.
ELECTRICAL - 1 YEAR LIMITED WARRANTY
Creative Furniture warrants to customers that all electrical products (motors, hand controls and other electrical units) will be free from defective materials and workmanship for a period of one (1) year from the date of purchase under normal household usage.
SLEEPER MECHANISMS - 2 YEAR LIMITED WARRANTY
All Creative Furniture sleeper mechanisms will be free from defective materials and workmanship for a period of two (2) years from the date of purchase under normal household usage.
STANDARD SEAT CUSHIONS - 1 YEAR LIMITED WARRANTY
Creative Furniture warrants all standard seat cushions against abnormal loss of foam resiliency for one (1) year from the date of purchase to the original residential purchaser. It is very important not to confuse normal softening that occurs in all foam with actual loss of resiliency.
Creative Furniture offers many different styles of cushioned seating to achieve the desired comfort and appearance. Seat and back cushions will conform to its user with usage and aging. All fiber and fiber foam combinations should be fluffed regularly to retain even distribution of fibers. To keep your new purchase in best condition, we suggest vacuuming (if fabric) and, if reversible, turning the cushions over on a regular basis for prolonged cushion life.
FABRIC - 1 YEAR LIMITED WARRANTY
Although the mills offer us no warranty, Creative Furniture warrants all upholstery fabrics against defective material and seam slippage under conditions of normal use and prescribed cleaning for one (1) year from the date of purchase. Fabric damage or failure due to chemical treatments applied by the retailer or consumer, heavy soiling or improper cleaning will void this warranty. For major cleaning, consult with your retailer or a professional furniture cleaning service. Since manufacturers of upholstery fabrics do not guarantee products for wearing quality, color fastness, fabric shrinkage,fiber migration, pilling, wrinkling or stretching, these properties are not covered under this warranty. Viisible defects such as rubs, tears, or holes should be reported to the retailer within 7 days after receiving the product.
LEATHER - 1 YEAR LIMITED WARRANTY
On all 100% top grain cowhide leathers and top grain leather/vinyl splits, Creative Furniture warrants the leather against splitting and tearing for one (1) year from the date of purchase under normal household usage. Visible defects such as rubs, tears, or holes should be reported to the retailer within 7 days after receiving the product. This warranty does not include coverage for natural markings, wrinkling, stretching, or variations in grain or color. These are nature’s signatures and prove the authenticity of the leather used on the product. These distinguishing marks should not be considered defects. Claims due to cuts, burns, pet damage, damage caused by contact with rough or sharp objects, or damage from acts of God are excluded from this warranty. This warranty also does not cover spills such as acid, dyes, wine, solvents, any corrosive chemicals, ink, paint, or body fluids. The following will void this warranty: evidence of excessive soiling, improper cleaning, abuse, negligence, treating the leather with chemical products applied by the retail dealer or the consumer, as well as fading due to exposure of the leather to the sun, extreme heat, or bright lights.
ZIPPERS AND STITCHING – 1 YEAR LIMITED WARRANTY
Creative Furniture offers one (1) Year Limited Warranty on all the stitching and zippers against failing. Visible defects should be reported to the retailer within 7 days after receiving the product. FLOOR SAMPLES OR AS-IS PURCHASES this warranty does not cover floor samples or products designated “as is” at time of purchase.
ALL OTHER FURNITURE PRODUCTS AND FINISHES – 1 YEAR LIMITED WARRANTY
All accessories, parts, components, and other furniture products not specifically included in the above warranties, including but not limited to, bedroom furniture, dining room furniture, occasional tables, entertainment centers and accent pieces, as well as finishes, are warranted to the original residential purchaser for one (1) year from the date of original purchase, to be free from defects in materials and workmanship under normal household use and conditions. While we strive to maintain the highest quality standards, many of our products utilize materials where some color variation will exist from time to time.
WARRANTY SERVICE
Creative Furniture will either repair or replace at its option any product which has a defect in materials or workmanship covered by this Limited Warranty without charge. Creative Furniture will pay the cost of labor and materials to repair or replace defective part(s) for one (1) year from the original date of purchase. To obtain service under this warranty, customer must contact the original furniture retailer from whom the purchase the product was made and provide the proof of the original purchase. The dealer or retailer must contact the Creative Furniture Claims Department to obtain service. All packing and transportation charges for delivering the product requiring service to Creative Furniture are the responsibility of the original purchaser. Creative Furniture is not responsible to pay for any transportation charges. Creative Furniture reserves the right to change specifications without notification. If a problem occurs and your retailer or a dealer, where the original purchase was made has moved, contact the Creative Furniture Claims Department at [email protected] 1-732-248-0255 ext.303. If identical materials are unavailable at the time of repair Creative Furniture reserves the right to substitute materials of equal quality.
IMPORTANT INFORMATION
This limited warranty extends only to the original residential consumer purchaser. creative furniture’s liability under this limited warranty is limited to repairing or replacement of the defective product at its option. This warranty is expressly in lieu of all other warranties, liabilities or obligations, oral or written, expressed or implied. the duration of any implied warranties of merchantability and fitness for a particular purpose that the consumer/homeowner may have are limited to the duration of this written warranty. in no event shall creative furniture be liable for any person for any special, incidental, indirect or consequential damages, including without limitation, damages resulting from use or malfunction of the products, loss of profits or revenues or cost of replacement. no representative of creative furniture, its distributors or dealers are authorized to make any changes or modifications to this warranty. In any case, the liability of creative furniture shall be limited to not greater then the purchase price of the product covered by this warranty or the value for replacement. This warranty gives customers specific rights, and customers may also have other rights which vary from state to state. none of these warranties apply to rental, business, commercial, institutional or other non-residential uses or to anyone other than the original residential consumer purchaser. this warranty does not apply to furniture sold as is, distressed, or second hand condition. any extended or additional warranties other than those listed above shall not be the responsibility of creative furniture.
CAUTION
All motion furniture, including but not limited to recliners, reclining sofas and loveseats, sleep sofas, etc., has many moving parts. Caution must be used in operating (reclining, opening, closing, etc.). children should not be allowed to play on or operate motion furniture. always leave recliners in an upright and closed position and keep hands and feet clear of mechanism. only the occupant should operate it.