Curbside Delivery

Curbside delivery service provides delivery of your item(s) to the curb at the end of your driveway. This service does not include the setup or assembly of items or the removal of packaging materials. Please note, if you live down a road or driveway that the delivery truck cannot access without causing damage to the truck we will be unable to complete the delivery.

White-Glove Delivery

Most furniture and select non-furniture items that qualify for White Glove Delivery include delivery inside your home, where our white glove delivery professionals will carefully unpack and inspect each item, assemble and place it in your room of choice. Please note that we are unable to unpack, assemble, or install lighting, or wall-mounted items, and certain other restrictions may apply. For your convenience, all packaging materials will be removed. We ask that you inspect your item(s) before our delivery professionals leave your home.

Manufacturing Defects - 1 Year 

KARASTAN GENERAL WARRANTY CONDITIONS AND HOMEOWNER OBLIGATIONS

To maintain and protect your coverage under the terms of these warranties, you must do the following:

1. Know which warranties apply to your particular carpet. Warranties are stated on the back of samples in the store at the time of purchase. It is your responsibility to know which warranties apply to your carpet.

2. Keep proof of your purchase in the form of a bill, invoice, or statement from your Karastan retailer that shows the price you paid for the carpet (excluding labor).

3. Have your carpet installed by a professional installer trained in installation methods outlined by the Carpet and Rug Institute. The Carpet and Rug Institute 105 Carpet Installation Standards for Residential carpets must be followed in order to qualify for Karastan carpet warranties. Proper installation is as important as the original quality and durability of the carpet. An improperly installed carpet will not look good nor wear well and may cause delamination, buckling, wrinkling and loss of tufts in the seam areas. Depending on your room's dimensions, a seam may be required during carpet installation. If at all possible, the seam should run perpendicular to windows in order to minimize the light that reflects off the seam. Seams do show, and some constructions show more than others. THERE ARE NO INVISIBLE SEAMS.

4. Install your carpet with cushion meeting specifications for the warranted Karastan carpet. (The cushion under your carpet is one of the carpet’s most important components. It is the base that helps the carpet retain its texture and appearance. A cushion that is too soft can adversely affect the performance of the carpet. A cushion that is too thick interferes with the anchoring of the carpet.) To meet warranty requirements, the carpet must be correctly installed in a proper indoor installation with a cushion meeting minimum requirements.